Privacy Policy

Sowjanya Hospitals (“we”, “our”, or “us”) respects your privacy. This policy explains how we handle information when you use our website at sowjanyahospitals.com (and related pages), contact us for appointments, or interact with our online services.

This website provides general information about our hospital and consultants. It does not replace a consultation with a qualified medical professional. For emergencies, call our hotline immediately.

Sowjanya Hospitals
No 29, 23-23, Tadepallivari St, Suryaraopeta, Governor Peta
Vijayawada, Andhra Pradesh 520002, India

Email: info@sowjanyahospitals.com, appointments@sowjanyahospitals.com
Emergency hotline: +91 79012 99199

Depending on how you interact with us, we may collect:

• Contact details — name, phone number, email address, and messages you send via our contact form, email, phone, or WhatsApp.
• Appointment-related information — preferred date, department, or doctor, and other details you choose to share when booking or enquiring.
• Technical data — IP address, browser type, device information, and pages visited, collected automatically when you browse this site (for example through server logs or hosting analytics).
• Health and medical information — only when you voluntarily provide it (for example in a message or form) or when you receive care at our hospital under separate clinical records processes.

We use information to:

• Respond to enquiries and appointment requests.
• Coordinate care, follow-ups, and administrative communication.
• Improve our website, services, and patient experience.
• Meet legal, regulatory, and safety obligations.
• Protect against fraud, misuse, or security incidents.

We do not sell your personal information. We use data only for legitimate hospital and website-related purposes.

Information about your health is sensitive. Clinical records created when you are a patient at Sowjanya Hospitals are maintained according to our internal policies, professional standards, and applicable Indian laws, including rules relating to sensitive personal data.

Information submitted through this public website (for example a brief description in a contact form) is handled with care but should not include detailed medical history unless necessary for your enquiry. For clinical matters, we may ask you to share information through appropriate in-person or hospital channels.

We may use trusted third parties to operate this website, such as:

• Website hosting (for example Cloudflare Pages) to deliver the site securely.
• Embedded contact forms hosted on our applications domain (for example app.sowjanyahospitals.com) when enabled on this site.
• WhatsApp (Meta) when you choose to message us for appointments — your use of WhatsApp is also subject to WhatsApp’s own terms and privacy policy.

These providers process data only as needed to perform their services. We encourage you to review their policies where relevant.

Our website may use essential cookies or similar technologies required for basic functionality and security. We do not use this site to deliver targeted advertising based on your browsing on other websites.

You can control cookies through your browser settings. Disabling cookies may affect how some parts of the site work.

We retain information only as long as needed for the purposes described in this policy, to comply with law, resolve disputes, and enforce our agreements. Medical records are kept for periods required by clinical and regulatory standards.

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure; please use discretion when sending sensitive details online.

You may:

• Request access to or correction of personal data we hold about you.
• Ask questions about how your information is used.
• Withdraw consent for non-essential communications where applicable.

To exercise these rights, contact us using the details above. We may need to verify your identity before responding. Certain requests may be limited where we must retain data by law or for patient safety.

This website is not directed at children under 18 to collect personal information without parental involvement. If you believe a child has provided us personal data inappropriately, please contact us so we can take appropriate steps.

Our site may link to external resources. We are not responsible for the privacy practices of other websites. We encourage you to read their policies before providing personal information.

We may update this privacy policy from time to time. The “Last updated” date at the top of this page will reflect the latest version. Continued use of the website after changes constitutes acceptance of the updated policy where permitted by law.

For privacy-related questions or requests, email info@sowjanyahospitals.com or write to our hospital address above. For appointments, you may also use our contact section.